Refund policy

Contact support@creations3d.com with your account email and payment reference if a purchase was mistaken, duplicated or the service did not work. We review requests fairly and refund duplicate or incorrect charges.

Cancel subscriptions from Account or the billing portal to stop the next renewal. Cancellation keeps access until the current paid period ends. Monthly allowances do not roll over, and unused packs expire 90 days after purchase.

Failed generation automatically returns reserved credits to their original unexpired allowance. A payment refund or chargeback removes the unused credits associated with that payment.

Nothing in this policy limits your statutory rights, including applicable consumer cancellation and refund rights. Where the law requires a refund, it applies regardless of credit use or these terms.