Help
C3D-HELP-01 · REV A| No | Topic | We can help with |
|---|---|---|
| 01 | Billing | Your plan, credit balance or a checkout. |
| 02 | Models | A build that failed, a file or the quality of a model. |
| 03 | Account | Signing in, your saved models or deleting your data. |
| 04 | Teams | Higher volume or a custom workflow. |
Email support@creations3d.com with your account email, the prompt or photo you used and what you expected. We aim to reply within one business day.
If a build fails, your credits go back to your balance on their own. Tell us roughly when it happened if you'd like us to check.
Provided byAppAgentic · Creations3D
Contactsupport@creations3d.com
Updated20 October 2026